Citizen’s/Client’s charter is a document which represents a systematic effort to focus on the commitment of the Cantt. Board, Dagshai towards its citizens in respect of standard of services, information, choice and consultation grievance redress etc. This also include expectations of the organization from the citizen’s for fulfilling the commitment of the Cantt. Board, Dagshai.
A charter comprises of the following components :-
- Vision and mission statement
- Detail of business transacted by the Cantt. Board, Dagshai
- Detail of clients/citizens
- Statement of services provided by the Cantt. Board, Dagshai.
- Detail of grievance redress mechanism and how to access the same
- Expectations from the citizens/clients.